Refund Policy

At Gazelle Scents, we prioritize your satisfaction. If you are not entirely satisfied with your purchase, we're here to help.
Please read our Refund Policy for details on returns, refunds, and exchanges.

1. Returns

1.1. We accept returns for unused and unopened products in their original condition and packaging within [X days] of delivery.
1.2. Products purchased on sale or as part of promotions are not eligible for returns unless defective.
1.3. To initiate a return, please contact our customer service at [Insert Email Address] with your order number and reason for return.

2. Non-Returnable Items

We do not accept returns for the following:

Opened or used items.
Items marked as "final sale."
Customized or personalized products.

3. Refund Process

3.1. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
3.2. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [X business days].
3.3. Shipping fees are non-refundable. Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

4. Exchanges

4.1. We replace items only if they are defective or damaged.
4.2. To request an exchange, contact us at [support@gazellescents.com] within [3 days] of receiving your product.

5. Damaged or Defective Products

5.1. If your product arrives damaged or defective, please email us at [Insert Email Address] within [X days] of delivery.
5.2. Include your order number, a description of the issue, and photos of the damaged or defective item.
5.3. We will arrange a replacement or refund based on the situation.

6. Refund Timeframes

6.1. Refunds typically take [X–Y business days] to appear on your statement, depending on your payment provider.
6.2. If you haven’t received your refund after this timeframe, please contact your bank or payment provider before reaching out to us.

7. Cancellations

7.1. Orders can only be canceled before they are shipped.
7.2. To request a cancellation, contact us immediately at [support@gazellescents.com] or [+1 (380) 250-2640].
7.3. If the order has already shipped, you must follow the return process.

8. Contact Us

If you have questions or need assistance regarding our Refund Policy, please contact us:

Email: [support@gazellescents.com]
Phone: [+1 (380) 250-2640]
Address: 6605 Longshore Street, Dublin, OH 43017-2774, United States

Thank you for shopping with Gazelle Scents! We value your trust and aim to ensure a positive experience with every purchase.